Frequently asked headset questions

Don't worry, we won’t empty your bank account! Valco headphones are wallet-friendly. Currently, the VMK25 costs 199€ and the VMK20 is a bit cheaper. In principle, we never put our headphones on sale. So, it’s not worth waiting for Black Friday or any other general discount day. Our headphones don’t have the high margins like others, so it’s not worth selling them at half price every now and then. We offer good value for money. Sometimes we get the urge to give out discount codes to our newsletter subscribers, so keep an eye out for that.

Technical specifications? They’re great! The wireless VMK20 and VMK25 headphones offer enough battery life for round trips to Australia or an entire work week (if you’re not an entrepreneur). Both headphones have top-notch Bluetooth connections and sound quality that will make you dance. The VMK25 is a bit better. Its build is sturdier, the materials are more expensive, and it has a new noise-canceling feature and new headphone elements. Both headphones are, however, totally worth the money.

Noise canceling works by using small microphones in the headphones to listen to the surrounding noise. Then they create "anti-noise", which is like a mirror image of the noise. When these two sounds meet, they essentially cancel each other out, so you hear less noise.

The VMK25 noise-canceling headphones' hybrid noise canceling is an upgraded version of this. It uses microphones both inside and outside the headphones. This means it can listen to and cancel noise from both around you and directly in your ears – that is, the noise you actually hear through the headphone cushions. This makes the noise reduction more effective.

Our headphones offer excellent sound quality, long battery life, and are as comfortable as a down pillow. And best of all, they’re designed in Finland. By buying Valco headphones, you can be sure your money mainly goes to Finland's high taxes.

While the headphones don’t differ significantly from others (except by being exceptionally good headphones for the price), our customer service is something you won’t get elsewhere. Or can you send other brand headphones for repair after the warranty period?

Of course, the biggest difference between us and others is that we are real people. The money you give us honestly goes to beer, child support, big gold watches, and sports cars. Or well, the little that’s left after the Finnish taxman gets his claws on it.

Unlike our competitors, like [Large Japanese or Korean Conglomerate], [World's Largest American Corporation], and [Large German Microphone Factory], you can always reach Valco’s entrepreneurs and even go for a beer.

Try that with [Megacorporation].

Valco headphones come in many colors, just like the Finnish nature! The VMK20 model comes in three options: classic black, stylish white, and depressing gray. The VMK25 model is currently only available in black, but it has removable magnetic color covers, which may be available in the future. While waiting, you can remove your own headphone covers and paint them as you like. It doesn’t affect the warranty.

Of course! We believe in our products so much that we give them a two-year so-called full warranty (which is more comprehensive than others). If the fault is clearly ours, we help with headphone issues even after the warranty period. And don't worry about the end of the warranty – unlike other headphone manufacturers, we have our own service. If you encounter problems, we are here to help. But don't worry, Valco headphones are as reliable as Finnish sisu!

Great noise-canceling headphones are just a click away! You can buy them directly from our website. And hey, we have fast delivery, so you won’t have to wait long to enjoy the great sound.

You can also buy Valco headphones from well-stocked HiFi and music accessory and electronics stores. If Valco isn’t on the shelf, be sure to ask the seller: "WHY DON’T YOU HAVE ANY GOOD HEADPHONES LIKE VALCO HEADPHONES, WHICH ARE THE BEST!"

Of course! Valco headphones are like Finnish athletes – they can withstand sweat and hard training. They are also comfortable and stay in place, so you can fully focus on your workout.

However, we ourselves are fat and middle-aged, so maybe our view of hard training isn’t quite the same as someone who is actually athletic.

If you sweat acid, we also offer new ear cushions for the headphones.

Yes, Valco headphones and various Bluetooth devices go together like bread and butter! Basically, Valco Bluetooth headphones work with all Bluetooth-compatible devices. Whether you have a smartphone, tablet, or computer, Valco headphones are ready to go.

With Valco headphones, you get everything you need and a bit more! You receive the headphones, a charging cable, a 3.5 mm audio cable (in case a wireless connection is not possible), an airplane adapter, and a user manual.

The headphones are delivered eco-friendly without unnecessary packaging in a fancy travel case, where you can store and carry them. They also fit easily folded in a backpack or those 90s cargo pants.

As an accessory, you can also purchase a wired microphone, making them perfect for gaming and reducing background noise in a noisy office.

Pairing is as easy as throwing a stone into a lake! Just hold down the power button on the headphones until you hear a sexy male voice. Then, open your device's Bluetooth settings and select the Valco headphones (different headphones have different names, but you get the idea). And voilà, you're ready to enjoy music!

Don't worry, so far everyone has managed to get their headphones working. First, try turning Bluetooth off and on again on your device. If that doesn't help, try resetting the headphones by inserting the included 3.5 mm cable (and then removing it).

If the problem persists, contact our customer service. It might be a Monday model. That's why there's a warranty, and we have low-paid minions just for this purpose, so you can ask them for advice and instructions regarding the headphones.

If you know how to charge a phone, you know how to charge the headphones. Just connect the included USB-C charging cable to the headphones and the other end to a regular power source. When the LED turns green, the headphones are fully charged and ready to rock! A small word of caution: the headphones don't take in as much power as, say, a tablet or laptop. We recommend using a 1A charger for the headphones. If you're unsure, connect them to your computer.

If the sound is choppy, something is wrong. Valco headphones should have excellent sound quality. First, try moving your device closer to the headphones. If that doesn't help, try turning Bluetooth off and on again. If the problem persists, contact our customer service. Rarely, strong electromagnetic fields can interfere with Bluetooth connections. In this case, the issue is not with the headphones but with the location, and the only solution is to change places. However, few of us sit with headphones inside a microwave.

You can adjust the volume directly from the headphones or your device. The headphones have four buttons in total. Three of them are in a row. The middle one of the three is the power button, and the other two adjust the volume. Just press the buttons by ear. Another option is to adjust the volume from your phone.

Cleaning the headphones is as easy as wiping flour off a mirror! You can easily remove the ear pads with a light twist and wipe them with a damp cloth or even a mild cleaner. Both the VMK20 and VMK25 decorative fabric covers can be treated with stain remover if they are really dirty. The ear pads and fabric covers have been proven to be removable and washable in a laundry bag in the washing machine, but we don't officially recommend it. The headphones themselves don't like swimming, so don't pour water on the headphones themselves.

If the headphones don't charge or get stuck otherwise, there's probably a real problem somewhere. For charging issues, try another charging cable and power source first. For all issues, it is worth trying to reset the headphones by inserting the 3.5 mm cable (and removing it).

You can also try the traditional method of solving technical problems: draw a pentagram on the ground with virgin's blood, place candles made of whale fat at the points, put the headphones in the middle, and chant mystically: "Iä! Iä! Valco fhtagn! Ph'nglui mglw'nfah Valco R'lyeh wgah'nagl fhtagn!".

If these home remedies don't help, contact our customer service. We're happy to help!

Once you've paired the headphones with your device, the microphone is automatically activated for calls and voice commands. Now you can speak freely! Your phone will run out of battery and you'll run out of numbers to call long before Valco's headphones get tired of listening to your ramblings.

A good fit is key to comfort and the best sound quality. We've done our best to create models that fit every head. If you have an exceptionally large head, the VMK20 headphones offer more side room. For smaller heads, the VMK25 is easier to fit. Most heads will fit both models quite well. You can gently bend the metal core of the headband inward or outward by grabbing roughly where the adjustment area of the headphones is. However, be gentle, plastic can't withstand everything.

The easiest way to contact our customer service is directly from this page. For any headphone matters, you can also email us directly at info@valco.fi or find us on Facebook and reach out via chat.

You can also try calling us, but we don't always answer. Our phone number is +358 8 666 0 333.

As mentioned before, we have low-paid minions whose sole purpose in life is to ensure you have the perfect headphone experience once you've given us your money (that low pay has to come from somewhere).