Shipping policy

We ship orders all over the world, including some genuinely strange places. That said, we don't ship to Russia or to other countries we'd rather not deal with. There aren't many of those, and as a rule you can't even place an order to one in the first place. If you happen to live in one of them, we have nothing against you personally.

We aim to ship in-stock products the same day, or by the next day at the latest. Unless we're indisposed for some reason (hangover, hospitalized on a drip, Pattaya, etc.). On average, delivery within Finland has taken 2-3 days, postal worker's pedaling included. We don't know exactly how long it takes to deliver a package to your cabin on the Mururoa Atoll. If delivery has taken more than three weeks, get in touch. If something isn't in stock, we say so clearly.

Depending on the order and product size, we send shipments either as parcels or as letters. Note that you can't track a letter with a tracking number. Products are shipped via the best available option in each country, whether that's UPS, DHL or trained pigeons. 

You'll get a shipping confirmation by email as soon as your order goes out, and it includes a tracking number. The tracking number activates within 24 hours. So if you can't wait, go for a walk in the meantime! Also check your spam folder in case of overzealous filters.

Valco is not responsible for any customs duties or taxes on your order. All charges that arise during or after shipment (duties, taxes) are the customer's responsibility. So if a greedy government wants its cut, that's your problem to sort out.

As a rule, Valco is not responsible for products damaged or lost during transit. If your order arrives damaged, contact the carrier to file a claim. Hold on to all packaging materials and damaged products before filing the claim. 

We'll obviously do everything we can to help you actually get the product you ordered. Bear in mind, though, that our customer service minions are fairly simple creatures and incapable of performing miracles.