Headphone repair
The price includes shipping costs both ways throughout the entire EU.
Attention! Before ordering, read the instructions below. We know you're smart and can do it, but many others don't read the instructions and then can't send their headphones for repair.
Repair queue time:
If you send the headphones for repair now, you'll get them back approximately: 05.01. - 10.01.
If you have something on your mind, don’t hesitate to contact our customer service. We will get back to you as soon as possible, usually within 24 hours.
Frequently Asked Questions
You can find answers to frequently asked questions here.
Customer Support
The surest way to get an answer is to send us a message.
By email: info@valco.fi
Phone Support
We have a phone number you can call, but we can’t afford to keep it constantly manned. We mostly answer the phone randomly.
By phone: +358 666 0 333
User Manuals
You can download user manuals for various products from our separate support page at www.valco.support.
Product Description
Are your headphones an older model? Is the warranty no longer valid? Did you break them while drunk and don’t dare to send them to us for repair? No worries! At Valco, we don’t appreciate headphone waste. If your headphones were sat on or your dog ate them, send them to us for repair.
Just buy this package and send your headphones to us – we’ll fix your broken headphones and return them to you in working order. The package includes repairs, spare parts, and shipping both ways. The package used to be cheaper, but it didn’t include postage.
Customers then paid around twenty euros for postage, which made no sense for anyone since our contract rate is cheaper and guarantees delivery.
This maintenance package includes everything not covered by a standard warranty. In other words, if the warranty period has expired, or if you broke the headphones yourself. If your partner broke them while you were in your own world and not listening, send the headphones to us. If you ran over the headphones, send them to us. If the battery failed when you tried charging the headphones with an electric car charger, send them to us.
By paying only a part of the price of new headphones, you get the same additional lifespan as if you bought a new pair.
This applies only to the VMK25, VMK20, and VMK19 models sold by Valco or its resellers.
Since headphones sent for repair always go through customs at both ends and we have a small organization, we cannot offer this service outside the EU for now!
Note: The headphones must be somehow repairable! If less than half of the parts can be used, they are considered irreparable. If you’re not sure if your headphones can be repaired, ask customer service at info@valco.fi.
Include a clear fault description with the headphones, even if you have spoken with customer service.
What the price includes:
- Repair of VMK19, VMK20, or VMK25 headphones
- Replacement of the broken battery (if necessary)
- Required spare parts
- Shipping BOTH WAYS within the EU
Instructions
1. Purchase the service package and contact customer service
If you want your headphones to be serviced, you first need to purchase the headphone service package.
Please note that due to customs regulations, we can only handle service packages within the EU. If you live outside the EU in a third country, please contact customer service first, and we'll see how we can help.
In any case, after ordering the service package, contact Valco customer service, where you will receive a prepaid shipping label or detailed instructions.
Print the label.
2. Pack and send the headphones
Then, carefully but reasonably, pack the headphones. Honestly, when many packages arrive daily, it’s not fun to open a service package sealed with glue, tape, and concrete.
Include a note with the order number of the service package, your name, return address, phone number, email, and a description of the issue. We’re not mind readers.
The shipping cost was covered when you purchased this service package. Now, just send the package to the post office.
3. Hold on
Trade in your old ones!
Did you know that you can now trade in your old VMK20 headphones for new ones?