Headphone repair
The price includes shipping costs both ways throughout the entire EU.
Attention! Before ordering, read the instructions below. We know you're smart and can do it, but many others don't read the instructions and then can't send their headphones for repair.
Repair queue time:
If you send the headphones for repair now, you'll get them back approximately: 25.03. - 30.03.
Headphone repair
If you have something on your mind, don’t hesitate to contact our customer service. We will get back to you as soon as possible, usually within 24 hours.
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Frequently Asked Questions
You can find answers to frequently asked questions here.
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Customer Support
The surest way to get an answer is to send us a message.
By email: info@valco.fi
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Phone Support
We have a phone number you can call, but we can’t afford to keep it constantly manned. We mostly answer the phone randomly.
By phone: +358 666 0 333
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User Manuals
You can download user manuals for various products from our separate support page at www.valco.support.
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Information
Share contact information, store details, and brand content with your customers.
Are your headphones an older model? Is the warranty long gone? Did you break them yourself while drunk and now you’re too embarrassed to send them in for repair? No worries! Here at Valco, we don’t believe in headphone landfill. If you sat on your headphones or your dog decided they were a snack, just send them to us for fixing.
Just buy this package and send your headphones our way—we’ll repair your broken headphones and return them to you in one piece. The package covers the repair, spare parts, and shipping both ways. The package used to be cheaper, but back then it didn’t include postage. Customers ended up paying twenty euros for shipping, which made no sense for anyone, especially since our deal is cheaper and actually gets your stuff delivered.
This service package covers everything the regular warranty doesn’t. In other words, if your warranty has expired or you managed to break the headphones yourself. If your partner broke them while you were off in your own little world and not listening, send them in. If you ran over your headphones, send them in. If the battery gave up the ghost because you tried charging them with your electric car charger, send them in. By paying just a fraction of the price of new headphones, you’ll get just as much extra life out of your old ones as if you’d bought a new pair.
This only applies to VMK25.2, VMK25, VMK20, VMK19, and VMK15 headphone models sold by Valco or our resellers.
Terms and Additional Information
Because headphones sent in for repair always get stuck in customs both ways and our team is tiny, we simply can’t offer this service outside the EU—at least for now!
Note! The headphones need to be at least somewhat fixable! If we can’t salvage at least half of the parts, they’re considered beyond repair. If you’re not sure whether your headphones can be fixed, ask our customer service at info@valco.fi
What the price includes:
- Repair of VMK15, VMK19, VMK20, VMK25, or VMK25.2 headphones
- Replacement of a broken battery (if needed)
- All necessary spare parts
- Shipping BOTH WAYS within the EU
Instructions
Buy a maintenance package
If you want your headphones serviced, you’ll need to buy a headphone service package first.
Keep in mind that thanks to all sorts of customs shenanigans, we can only handle service packages within the EU. If you live somewhere outside the EU, in the mysterious lands of the third world, contact customer service first and we’ll see what we can do.
After ordering the service package, you’ll get a prepaid shipping label and all the other necessary instructions by email.
Print out the service form and include it in the package.
2. Pack and send the headphones
Pack the headphones carefully, but use some common sense. Seriously, we get dozens of packages every day, and there’s nothing fun about opening a service package that’s been sealed with glue, tape, and concrete.
Include the printed service form with the headphones, or at least a note with your service ID, your name, return address, phone number, email, and some kind of description of the problem. We’re not psychic, you know.
The shipping is already paid for when you bought the service package, so just send the thing off.
3. Hold on
Trade in your old ones!
Did you know that you can now trade in your old VMK20 and VMK25 headphones for new ones?