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Frequently asked questions
You can find answers to the most common questions here.
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Customer support
The surest way to get an answer is to drop us a message.
By email: info@valco.fi
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Phone support
We do have a phone number you can call, but we can't afford to staff it around the clock. We answer the phone pretty much whenever we happen to be around.
By phone: +358 666 0 333
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User manuals
You can download manuals for our different products from our separate support site at www.valco.support.
Replacement Earpads
Grab one to go with it
Replacement Earpads
Replacement earpads for your headphones. Bring them back to life
Valco's replacement earpads restore comfort, hygiene, and a sense of human dignity. At least where your headphones are concerned.
These replacement pads fit directly on Valco models VMK15, VMK19, VMK20, VMK25 and VMK25.2. If you have some other brand, like Bose, JBL or Sony, then no, these probably won't fit, but you're still welcome to browse and dream of better headphones.
What's in the package?
- Two (2) earpads: one for the left ear, one for the right.
- Postage included in the price.
When and how to replace the pads?
If the pads are worn out, torn, starting to smell, or simply look like someone has been eating them, it's time to replace them. Replacing the pads improves comfort and may even affect sound quality. On top of that, it extends the life of your headphones and your sanity.
If you've never replaced headphone pads before and your hands are trembling with fear, no worries. We made you a video where we walk you through, step by step, how to replace Valco pads.
Let's extend the life of electronics together (by paying us money on a regular basis).
More info
- Compatibility
- VMK19, VMK20, VMK25, VMK25.2 (depending on version)
- In the box
- 2 ear pads (left + right)
- Installation
- snaps into place without tools (not by force, by twisting)
- Shipping included in the price
Watch the product video
Bring your headphones back to life
Don't take our word for it. Take theirs.
We could tell you how great we are, but that would be a bit suspicious. So we'll let our customers do the talking instead. Reviews are real. Not every product has enough reviews yet, but the ones that do show up first. Photos are taken by customers themselves, and unfortunately it shows.
Bring your headphones back to life
- Free shipping on everything
- 30-day returns
- 5-year warranty
- Repair service
- Finnish company
- Secure payment
- Actual customer service
Great products without the dead weight*
Did you know that almost all the electronics inside headphones come from a handful of giants?
Everything else is just smoke and sales talk.
A small maker like Valco can use the exact same top-tier components as the famous mega-corporations stick in their pricier models.
We just don't have a thousand employees to feed, a Manhattan skyscraper to pay for, or a CEO with a private jet (yet).
Which is why we can give you the best bang-for-buck on the market.
And what happens after you've bought? Our customer service and Valco's in-house repair team make sure our products last. And if you fancy a change, you can trade your old Valcos back in to us. Try doing that anywhere else.
At the end of the day, the point of all this is simple. We sell headphones to fund our own Death Star, so we can rule the galaxy.
*except for the founders' beer guts
FAQ
More answers to all sorts of questions over here.