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Frequently asked questions
You can find answers to the most common questions here.
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Customer support
The surest way to get an answer is to drop us a message.
By email: info@valco.fi
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Phone support
We do have a phone number you can call, but we can't afford to staff it around the clock. We answer the phone pretty much whenever we happen to be around.
By phone: +358 666 0 333
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User manuals
You can download manuals for our different products from our separate support site at www.valco.support.





NL25 ANC earbuds
Grab one to go with it

NL25 ANC earbuds
NL25 – earbuds for people who actually listen to music
Ready for a serenade in your ear canals? Forget the megacorps and their pricey "premium" earbuds. NL25 takes you straight to the heart of the music without you having to sell your second kidney.
Shaped for the ear, tuned for the soul
Designed by the award-winning Jussi Timonen and tuned by audio guru Jasse Kesti, the NL25 are wireless earbuddies dialled in to perfection. The new Qualcomm chipset is the foundation, but how these earbuds actually sound is down to Jasse's personal tuning. Every nuance, every bit of bass, every breath, polished by ear, not by algorithm.
Compact case, designed for actual life
The case, with wireless charging built in, is modelled on the perfect pocket-sized object, a tin of snus, but even smaller: 55 mm across. The ideal travel companion for wherever you're headed.
Natural sound isolation and ANC
NL25 packs Qualcomm's own active noise cancellation, and thanks to the tight fit, the sound stays in and the noise stays out. These Bluetooth earbuds work like earplugs, except they sound good.
Physical buttons. For real.
Because life is too short for touch controls, we put actual buttons on the NL25. You can press them with gloves on, no need to guess whether you hit "the zone". You won't find that on most of the best earbuds out there.
Buy two products, save more
By the way, we've got a deal running where you can grab the Nordell Micro speaker at a discount alongside the NL25. But we're not shouting about it everywhere. You only find out if you actually bother to read this text.
Still not sold?
If for some reason you're still not convinced these are great, watch Jasse's 10-minute walkthrough on YouTube: NL25 intro video.
More info
- Wireless earbuds with ANC
- Bluetooth
- 5.4, all the bells and whistles
- Chipset
- Qualcomm QCC30XX, active noise cancellation, transparency mode
- Supported audio codecs
- SBC, AAC, aptX, aptX Adaptive
- Drivers
- 10 mm hybrid design that pairs the punch of a dynamic driver in the bass with the speed and airiness of a balanced armature up top. Sound quality that's frankly insane!
- Case diameter
- 55 mm
- Case thickness
- about an inch
- Weight
- earbuds approx. 5 g each, case with buds approx. 50 g
- Battery
- 35 mAh per bud, case 300 mAh
- Case supports wireless charging
- Listening time on one charge
- over 6 h without ANC, around 4.5 h with ANC
- Total runtime with the case
- up to 17 hours on a single charge
- BT range
- UP TO 20 metres (but at least over 10)
- Hands-free mics with voice enhancement
- Protection
- IPX4, splash-resistant
Watch the product video
ANC + transparency mode
Don't take our word for it. Take theirs.
We could tell you how great we are, but that would be a bit suspicious. So we'll let our customers do the talking instead. Reviews are real. Not every product has enough reviews yet, but the ones that do show up first. Photos are taken by customers themselves, and unfortunately it shows.

The best earbuds you can afford
- Free shipping on everything
- 30-day returns
- 5-year warranty
- Repair service
- Finnish company
- Secure payment
- Actual customer service

NL25 close-up

Great products without the dead weight*
Did you know that almost all the electronics inside headphones come from a handful of giants?
Everything else is just smoke and sales talk.
A small maker like Valco can use the exact same top-tier components as the famous mega-corporations stick in their pricier models.
We just don't have a thousand employees to feed, a Manhattan skyscraper to pay for, or a CEO with a private jet (yet).
Which is why we can give you the best bang-for-buck on the market.
And what happens after you've bought? Our customer service and Valco's in-house repair team make sure our products last. And if you fancy a change, you can trade your old Valcos back in to us. Try doing that anywhere else.
At the end of the day, the point of all this is simple. We sell headphones to fund our own Death Star, so we can rule the galaxy.
*except for the founders' beer guts
FAQ
More answers to all sorts of questions over here.