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Frequently asked questions
You can find answers to the most common questions here.
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Customer support
The surest way to get an answer is to drop us a message.
By email: info@valco.fi
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Phone support
We do have a phone number you can call, but we can't afford to staff it around the clock. We answer the phone pretty much whenever we happen to be around.
By phone: +358 666 0 333
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User manuals
You can download manuals for our different products from our separate support site at www.valco.support.

VALCO CAP
Lowest price in the last 30 days €19.90. We never run sales.
Grab one to go with it

VALCO CAP
Cover your bald spot or your bad hair day in style
Ever looked in the mirror and thought: "This whole situation needs something that signals both technological superiority and complete indifference to other people's opinions"?
We have a solution to this problem that hits everyone at some point in life. Introducing the Black Valco Cap. It is black. It has a logo. It goes on your head.
- One size fits all: the adjustable strap in the back guarantees the cap fits everything from a tiny pea to a massive watermelon.
- Aerodynamic design: tested in a virtual wind tunnel.
- Color: black is the only color that doesn't clash with the darkness of your soul, or with the rest of your wardrobe. It repels dirt almost as well as Valco customer service repels pointless complaints.
- Brand value: when people see the Valco logo, they immediately know you're a person who appreciates good sound, Death Stars, and probably owns at least one pair of the best headphones in the world.
More info
- Size
- One size, adjustable strap (pea to watermelon)
- Colour
- black (the only real colour)
- Design
- aerodynamic, tested in a virtual wind tunnel
- Logo
- Valco
- Material
- dirt-repellent
One size fits all
Don't take our word for it. Take theirs.
We could tell you how great we are, but that would be a bit suspicious. So we'll let our customers do the talking instead. Reviews are real. Not every product has enough reviews yet, but the ones that do show up first. Photos are taken by customers themselves, and unfortunately it shows.

- Free shipping on everything
- 30-day returns
- 5-year warranty
- Repair service
- Finnish company
- Secure payment
- Actual customer service

Great products without the dead weight*
Did you know that almost all the electronics inside headphones come from a handful of giants?
Everything else is just smoke and sales talk.
A small maker like Valco can use the exact same top-tier components as the famous mega-corporations stick in their pricier models.
We just don't have a thousand employees to feed, a Manhattan skyscraper to pay for, or a CEO with a private jet (yet).
Which is why we can give you the best bang-for-buck on the market.
And what happens after you've bought? Our customer service and Valco's in-house repair team make sure our products last. And if you fancy a change, you can trade your old Valcos back in to us. Try doing that anywhere else.
At the end of the day, the point of all this is simple. We sell headphones to fund our own Death Star, so we can rule the galaxy.
*except for the founders' beer guts
FAQ
More answers to all sorts of questions over here.