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Frequently asked questions
You can find answers to the most common questions here.
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Customer support
The surest way to get an answer is to drop us a message.
By email: info@valco.fi
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Phone support
We do have a phone number you can call, but we can't afford to staff it around the clock. We answer the phone pretty much whenever we happen to be around.
By phone: +358 666 0 333
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User manuals
You can download manuals for our different products from our separate support site at www.valco.support.





Valco x Wave Wireless Power Bank
Lowest price in the last 30 days €39.90. We never run sales.
Grab one to go with it

Valco x Wave Wireless Power Bank
A damn capable power bank
When the battery died mid-Snake game yet again, we realised this problem needed its own Valco solution. Because if you ask us, in the future there shouldn't be a single moment when a human needs anything other than Valco products.
A homegrown collaboration
We have mates at Wave over in Nokia (the town, not the company) and decided to do this with them, because electricity and big batteries aren't exactly a hobbyist's playground. We weren't about to just order whatever direct from China. Wave handles manufacturing and makes sure every single unit gets tested, charged, and blessed by Finnish engineers.
A power source that doesn't leave you hanging
Wave QiPower is at its best when your phone is dying and the little blue dot on Google Maps is spinning in circles somewhere in the middle of nowhere. At that point this flat little powerhouse is like an electric Swiss Army knife. And if you're the type who remembers to charge everything except their phone, this gives you a second chance. Life doesn't hand those out very often. With this you can charge Valco's VMK headphones around ten times, which means up to 500 hours of listening time, more than most people actually have to listen to.
A hip-flask-sized powerhouse
This isn't some slim card-shaped thing, it's a power bank shaped like a hip flask, the exact size where your pocket doesn't stretch and your backpack doesn't bulge. Still, inside there's a 10,000 mAh battery that can pump power to multiple devices. Because we're a modern, forward-thinking corporation, it also supports wireless charging. Just drop it on the table and set your Valco NL25 earbuds on top to charge, no wires, no stress.
Valco Wave QiPower is the perfect companion for the cabin, the trail, the worksite, or those Friday-night life panic moments. Keep it with you and you can laugh at everyone else's charging anxiety like an electric god on the edge of a cloud.
More info
- Battery
- 10000 mAh, LiPolymer
- Wireless Qi output
- 10 W | 7.5W | 5W
- USB output (QC 3.0)
- 12V/1.5A | 9V/2A 5V/2.4A
- USB-C output (PD)
- 12V/1.5A | 9V/2A | 5V/2.4A
- USB-C input (PD)
- 9V/2A | 5V/2A -
- Apple Lightning input
- 5V / 2A
- Dimensions
- 143x68*x18 mm
- Weight
- 230 g
Watch the product video
Plenty of power
Don't take our word for it. Take theirs.
We could tell you how great we are, but that would be a bit suspicious. So we'll let our customers do the talking instead. Reviews are real. Not every product has enough reviews yet, but the ones that do show up first. Photos are taken by customers themselves, and unfortunately it shows.

Juice for the long haul!
- Free shipping on everything
- 30-day returns
- 2-year warranty
- Repair service
- Finnish company
- Secure payment
- Actual customer service

Great products without the dead weight*
Did you know that almost all the electronics inside headphones come from a handful of giants?
Everything else is just smoke and sales talk.
A small maker like Valco can use the exact same top-tier components as the famous mega-corporations stick in their pricier models.
We just don't have a thousand employees to feed, a Manhattan skyscraper to pay for, or a CEO with a private jet (yet).
Which is why we can give you the best bang-for-buck on the market.
And what happens after you've bought? Our customer service and Valco's in-house repair team make sure our products last. And if you fancy a change, you can trade your old Valcos back in to us. Try doing that anywhere else.
At the end of the day, the point of all this is simple. We sell headphones to fund our own Death Star, so we can rule the galaxy.
*except for the founders' beer guts
FAQ
More answers to all sorts of questions over here.